The "Voice of the Customer" can be heard in a variety of ways, provided you know how to listen. This VOC overview module highlights the variety of ways you can gather information about your customers, and discusses how to go about putting that information to use.
This training module is part of our Lean Training System and is based on a narrated PowerPoint presentation.
It is one of 36 modules from this early training content we provided.
Training modules are at Continuous Improvement Central, Velaction's training and resource platform. Upon purchase, this product will be added to your existing account (based on your email address), or a new account will be created if you don't yet have one.
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