The "Voice of the Customer" can be heard in a variety of ways, provided you know how to listen. This VOC overview module highlights the variety of ways you can gather information about your customers, and discusses how to go about putting that information to use.

You will receive an email with a link to download your digital product. This link will expire after 3 downloads.

This product comes with a corporate license which allows you to share the product within your company only.

The license is automatically assigned to the company name used in the purchase of the product, or if no company included in the purchase, to the company email used in the transaction. If a personal email is used, the license must be manually assigned.

The license is permanent and non-transferable. It is valid only for single reporting units of companies under 20,000 people. For example, that means that a holding company would need licenses for each company in its portfolio.