Understanding the concept of value-added and non value-added work helps focus teams on doing only those tasks that improve the customer's experience. This short key module looks at what value-added work is, how to recognize it, and who defines it.
This training module is part of our Lean Training System and is based on a narrated PowerPoint presentation.
It is one of 36 modules from this early training content we provided.
Training modules are at Continuous Improvement Central, Velaction's training and resource platform. Upon purchase, this product will be added to your existing account (based on your email address), or a new account will be created if you don't yet have one.
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