Critical to quality metrics are simply measures of the key drivers linked to quality. The distinguishing factor of CTQ metrics is that there is a traceable connection between the measure and a specific customer requirement. Included in this class is a brief discussion on critical to quality trees.
This short overview module can stand alone, but is most effective when paired with our Managing with Metrics class or our Quality class.
This training module is part of our Lean Training System and is based on a narrated PowerPoint presentation.
It is one of 36 modules from this early training content we provided.
Training modules are at Continuous Improvement Central, Velaction's training and resource platform. Upon purchase, this product will be added to your existing account (based on your email address), or a new account will be created if you don't yet have one.
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