Critical to quality metrics are simply measures of the key drivers linked to quality. The distinguishing factor of CTQ metrics is that there is a traceable connection between the measure and a specific customer requirement. Included in this class is a brief discussion on critical to quality trees.
This short overview module can stand alone but is most effective when paired with our Managing with Metrics class or our Quality class.
This Trainer Download Pack provides the tools needed to train your own team on this important topic.
Contains the PowerPoint presentation.
Continuous Improvement Central is our training and resource platform. These downloads are available through an account there. It will be created automatically at the time of purchase, or added to your existing account (based on the email used during purchase.)
You will be given access to the trainer download pack at CI Central, where you will have access to the download links in the content player.
If you do not already have an account at CI Central, you will receive an email with instructions on setting your password.
This product comes with a corporate license which allows you to share the product within your company only.
The license is automatically assigned to the company name used in the purchase of the product, or if no company included in the purchase, to the company email used in the transaction. If a personal email is used, the license must be manually assigned.
The license is permanent and non-transferable. It is valid only for single reporting units of companies under 20,000 people. For example, that means that a holding company would need licenses for each company in its portfolio.
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