Understanding the concept of value-added and non value-added work helps focus teams on doing only those tasks that improve the customer?s experience. This short module looks at what value-added work is, how to recognize it, and who defines it.

Get more out of the value-added / non value-added PowerPoint training package with this supplemental student guide. It is intended to provide a note taking guide that trainees can easily reference later.

Plus, the classes make it easy to follow along. Embedded in the slides are icons that link to the pages of the student guide.

You will receive an email with a link to download your digital product. This link will expire after 3 downloads.

This product comes with a corporate license which allows you to share the product within your company only.

The license is automatically assigned to the company name used in the purchase of the product, or if no company included in the purchase, to the company email used in the transaction. If a personal email is used, the license must be manually assigned.

The license is permanent and non-transferable. It is valid only for single reporting units of companies under 20,000 people. For example, that means that a holding company would need licenses for each company in its portfolio.